My power has now been out for 48 hours. Early on I anticipated a breakdown long enough to ruin the food in my “ice box”/refrigerator (the damage was caused by a ruptured pipe and water pouring into the electrical system) shutting off power to all but the ground floor. I walked next door to a small shop and bought a couple bags of ice. I went to dinner near a 7-11 and picked up some more ice (they have great ice for this purpose – very cold and a big huge sold block).
So far it has kept things colder much better than I would have guessed. Going back to when an ice box was a box with ice works decently using a modern refrigerator. I guess it shouldn’t be that surprising as the insulation on modern refrigerators is better than the old ones. Still getting and restocking ice is a bother.
It would be a good opportunity for a business to make it easy. I suggested to the condo office that they help make this process easier for tenants as a smart move to mitigate the damage to tenants but they have not done so (no surprise). Either give ice away – the management companies losing a big of cash but not much really, ice is cheap. Or the management company makes it a condo expense which means the owners just pay for it. Or at least have some company agree to schedule a truck to come at x hour and sell ice to those who want to buy it.
Update: a few hours after I posted this they actually did have ice delivered for people to use. I am not sure if they took awhile to take my suggestion to heart or if someone else came up with the idea. Either way, it was a good sign.
A bit of customer focus can help mitigate the damage customer face when things go wrong.
The people in the management office are kind. But the management company has not built a management system with a focus on encouraging employees to continually seek ways to improve and provide great service.
Related: The Customer is the Purpose of Our Work – Poor Usability for Online Plane Reservations – Great Cheap Cell Phone Plan
Update: I think we ended up being without power for just over 4 days. I found being without power really wasn’t that bad except for problems getting wifi. Luckily my building has wifi available for daily purchase and their signal was good (the power they use is separate line that is used by the elevators and stayed up the whole time). I was able to recharge my laptop in the building office (only floors 2-20 were without power). If I had been without wifi I think I would have had to move into a hotel, but as it was it was tolerable and less annoying than I would have guessed (though I still don’t want to have to deal with it again – especially since the “backup” wifi seems to have deteriorated – I have to use it occasionally when I have connectivity issues way too often – my internet connection is right on the edge of being tolerable…).