PayPal announced it will open a new regional customer support center in Malaysia. The site opens with 200 employees and they may hire up to 300 more employees over the next 3 years. PayPal’s new facility will offer service and support for customers across Southeast Asia as well as provide operational support for PayPal’s global payment service.
Based in Kuala Lumpur, PayPal’s new customer support center is currently hiring for a wide range of positions including customer service, merchant support and other operational support roles. PayPal is now accepting resumes from experienced applicants (I had added a link to apply but their job site is so lame I removed it – hopefully Paypal isn’t as backward as their job site makes it appear, or those jobs might not last long).
“PayPal is experiencing phenomenal growth in the Asia Pacific region and this new support center demonstrates our commitment to offering a safe, secure online payment platform to millions of customers across the region, especially in Southeast Asia,” said John McCabe, senior vice president of global customer service and operations, PayPal. “We chose Malaysia because of its highly-skilled, globally competitive and multilingual workforce, in addition to a world-class business environment and technology infrastructure.”
“We believe their decision to put up a major regional facility here is a strong endorsement of Malaysia as a vibrant hub for the high-technology industry. As an MSC Malaysia-status company, PayPal is an important and strategic partner to us, as we move towards realising our nation’s goal of becoming an innovative digital economy,” said Datuk Ghazali, CEO of Multimedia Development Corporation (MDeC).
Kuala Lumpur joins the other customer support locations for Paypal: Shanghai, China; Chandler, Arizona, USA; Omaha, Nebraska, USA; Dublin, Ireland; Berlin, Germany.
Adding jobs such as these in the key growth areas of technology and financial services is important for Malaysia’s economic plan. Attracting these companies to locate here is important. And keeping them here and having them add jobs will be a big factor in the future of the Malaysian economy.
It is also important to build the economy in multiple areas, targeting: Johor, Penang, Sarawak and Kuala Lumpor makes sense to me. And given the success in Kuala Lumpor already, I would really try and focus on adding jobs elsewhere whenever possible. Still, gains in Kuala Lumpor are a very positive sign. And targeting several industries is also wise, good targets for Malaysia: internet technology, finance (especially in the areas of back office support for Singapore and Islamic finance), energy, manufacturing, health care and education. Advancing the progress on the residence pass for talented expats would be a big help for Malaysia’s economic future.